Payout delay and Payment method being deleted / having to re-add.

[Diana2979]

Hi,

I have a ‘missing payout’ issue for the last two months.

I am on a never-ending loop as follows:

• I add my payment method
• It gets approved
• Airbnb gets ready to pay 
• After few days, I get a msg, “can’t process payouts. remove and try adding again’
• repeat.

I have contacted Airbnb multiple times and that too is a loop of speaking with ambassador-senior case agent-technical support team-repeat. The case gets closed and then I repeat the above.

I wondered if anyone has faced something similar and what the resolution was.

[Joan2709]

@Diana2979 

See this previous thread from a Host with a similar problem and how it was resolved. Be sure to get a case number next time and refer to it again if they close the case and you need to reopen it:

https://community.withairbnb.com/t5/Help-with-your-business/Payouts-Paused-No-Help-from-ABNB-Support...

Review the link below for her process. In general here is what she did. Be sure to have all your documentation ready and screen shots if needed:

1. She waited until 7pm (US PST) and went in a deleted her ID herself on her account
2. Airbnb was flagged that she deleted her ID and they contacted her
3. They sent another email (with broken link) and requested the same information
4. She sent them screen shots of the error messages she was getting when trying to use the link. 
5. She was finally able to re-upload everything and get it resolved

[Diana2979]

Thanks @Joan2709 I have reviewed the link shared, thank you. However in this person's case, she received emails related to her government ID update. 

In my case, it is not document upload, rather a payment method update. I have added and deleted my payment method over the last 2 months and I am stuck in the loop of adding/deleting payment methods. This is even more tiring as it takes 8 business days to be verified, plus 8-10 business days for the payout to be released - So everytime I am asked to delete/re-add, I lose 8-10 days. 

I will try calling them at the time suggested as I have not been able to speak to anyone from the technical support till date. By the time it reaches them, the case is closed. 

[Joan2709]

@Diana2979 

Is this a bank account you are trying to add?  If so, double check the routing number and account number you have entered.

In the mean time, may I suggest adding PayPal as a temporary payout method (if it is available - it's not available in every country).

[Diana2979]

Thank you @Joan2709 . I appreciate it. I have checked my account number and account name and that they match precisely. 

Unfortunately, PayPal is not an option for my listing country.

Sadly, I get irrelevant responses from the Airbnb support team. I do not know how else to get this resolved.

I will take your advice and stay up for the 7PM shift to get through to an actual technical support staff member. (I am in a 12 hour time difference zone)