Hey guys. So I had not received my payouts at all since the beginning of 2024. Four bookings payouts were sent but then there were continuous errors with my payout method and I was told to delete and re-add the account. I was told to check with my bank as the error could be with them. I was advised that the payouts were sent and that I should be patient. (But they were not sent and subsequently returned to airbnb) Any way after a lot of messaging and calls with so many absolutly clueless airbnb ambassadors, I finally worked out that we need to complete a mandate form at the beginning of each year with Exchange4Free. Airbnb only gives you one email and an international number for them. You can contact Exchange4Free locally on +27 10 5007819
They will email the mandate to you. It is quick to complete and you get your payouts. I got all my payouts on the same day when completing the mandate.
Wish you all well
Diane
Cape Town
South Africa