Payout issues resolved in South Africa

[Diane1557]

Hey guys. So I had not received my payouts at all since the beginning of 2024. Four bookings payouts were sent but then there were continuous errors with my payout method and I was told to delete and re-add the account. I was told to check with my bank as the error could be with them. I was advised that the payouts were sent and that I should be patient. (But they were not sent and subsequently returned to airbnb) Any way after a lot of messaging and calls with so many absolutly clueless airbnb ambassadors, I finally worked out that we need to complete a mandate form at the beginning of each year with Exchange4Free. Airbnb only gives you one email and an international number for them. You can contact Exchange4Free locally on +27 10 5007819

They will email the mandate to you. It is quick to complete and you get your payouts. I got all my payouts on the same day when completing the mandate.

Wish you all well

Diane

Cape Town

South Africa

[Joan2709]

@Sian628 

Frustrating I'm sure!...

A last ditch suggestion was to contact Velma Corcoran at Airbnb. Here is the info from another post:

I follow short term rental trends and upcoming new regulations as part of my STR consulting business; mostly in the USA. I have been seeing that South Africa is actively considering national short term rental regulations. Been seeing alot more issues with KYC and payout issues for South Africa Hosts. Perhaps this is a precursor to increased STR regulations at the national level?

Since so many Hosts are having issues with no resolution regarding payouts and KYC issues in South Africa, you might wish to try and contact Airbnb's Regional Lead for the Middle East Africa, Velma Corcoran. I believe you can try to reach her through LinkedIn, or maybe try ** 

. Not sure if she still has that position with Airbnb, but it's worth a try.

Here is the YouTube video of a podcast on the topic with her as the guest:

Airbnb and Regulations in South Africa

https://www.youtube.com/watch?v=ZelQ94qWfxA&t=648s

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[Emilie]

Hi @Sian628, 

I'm really sorry you were experiencing a similar problem earlier this month! I wanted to check back in and see if you'd had found a solution in the end, with the help of the customer support teams? 

Let us know if you need any more help!

Emilie 

[Garth76]

We are having the exact same problem! It’s like dealing with clueless idiots. The bank account  is not being validated and we kept being told to wait another 10 business days. 

Does anyone have any legal advice?