Payout missing and delays without any information

M-Youssef0
Level 2
Gaziantep, Türkiye

Payout missing and delays without any information

Hello Guys. 

I have hosted my apartment since 27 October and I did not receive my payouts.

When ever I call the customer service 

They tell me that nothing can be done 

And We will have to 'Escalate' your problem to the specialised team.

I have been waiting more than 20 days for their 'specialised team' to contact me but without any solution.

7 Replies 7
M-Youssef0
Level 2
Gaziantep, Türkiye

4 payout delayed without help or explanation from customer support since 

32 days I can not wait more 

I need help !!!!!!!!!!!!!!!!!!!!!!

 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Moustafa15 @M-Youssef0 , I am really sorry to hear about your payment concerns. Have you heard back from the Support team since you posted?

 

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Please follow the Community Guidelines

Nolufefe0
Level 2
East London, South Africa

 

 still waiting for processors for the past 2 months. I need help please

**[Sensitive information containing transaction/payments info removed  for safety reasons : in line with the Community Center Guidelines]

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Nolufefe0 ! I noticed your post and have forwarded your concern to the appropriate team that can have a closer look at the situation.

Also, I wanted to keep you informed that I have removed a screenshot from your comment that contained details about your payment references as per our Community Center Guidelines.

Hope the payment concern gets resolved for you soon! 🌻

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Please follow the Community Guidelines

M-Youssef0
Level 2
Gaziantep, Türkiye

Hello @Bhumika

Since 35 days they repeating the same sentences whenever I call them .

'We will escalete your problem to the specialized team and nothing can be done except waiting'

 

Moustafa15
Level 1
Gaziantep, Türkiye


@M-Youssef0 wrote:

Hello Guys. 

I have hosted my apartment since 27 October and I did not receive my payouts.

When ever I call the customer service 

They tell me that nothing can be done 

And We will have to 'Escalate' your problem to the specialised team.

I have been waiting more than 20 days for their 'specialised team' to contact me but without any solution.


My payouts estimated arrival is 17 November and today is 21 November 

And I am still waiting my payouts also  

I need a help also 

Nolufefe0
Level 2
East London, South Africa

Did you finaly got sorte. I need help or advise, we can't even afford to continue with the business.  

 

Missing payouts since December 23.

 

Airbnb agent keep saying they have escalated the case. Please can someone please help.