Thanks Marie for your reply. I understand that banks have processes to handle these situations and in my friend's case, his bank in Morocco is doing exactly that. The problem isn’t with the bank's response, it’s with Airbnb’s failure to provide the correct proof of payment.
Airbnb says that more than $1,000 payout was sent.
The bank director herself contacted Airbnb and asked specifically for the SWIFT MT103 document—this is the official transfer confirmation used by all banks to trace international wires.
Airbnb support refused to send it. Instead, they keep giving other documents or just transaction IDs, which are useless for the bank’s investigation.
This situation is dragging on for weeks now. It’s extremely concerning, especially for new or future hosts. If Airbnb cannot provide real payment documentation when a payout goes missing, how can any host trust that they will be paid?
We need real answers from the Airbnb team:
Why won’t you provide the MT103 for international wires?
What is the internal process for escalating lost wire transfers?
What recourse does a host have when you say “paid” but the bank never received anything?
I hope a community manager or experienced host who’s faced this before can help shed light on what to do next.
