Payout not received

[Josie131]

I ve been hosting since the 12th April and had a good bookings rate. I set my payout method up a month before and had no reason to think anything was wrong. I am yet to receive any of my payouts and it's mounting up with more and more bookings coming in. I've contacted support several times but they only keep confirming they have sent the payout. I'm being to told to simply wait. I noticed you can't check or amend your payout information. So I added again and set as default for the the last booking and subsequent payout. Still no money and still no support. How can I get the payments team or someone to check where my money is going? I've spent money and it's costing me money to run and am getting nothing coming in from Airbnb. Please can someone point me in the right direction or offer some helpful advise. As I'm now waiting for a  good few hundred pounds. 

[Thirdy0]

Customer support is pretty much useless we need to pay our bills

[Elena4098]

Hi! I have the same issue. As a new host, this really frustrating! I took off my listing. I’ve been passed on to different agents and a lot  of empty promises. It’s like that we are being scammed! 

[Paula]

Hey @Elena4098, I am sorry you are going through this situation. Are you still facing this issue?

Keep us posted.

[Mary5949]

Waste of time they do nothing

[Claire2044]

This is happening to me, new to hosting, had 3 booking (3rd to arrive this Friday) but no payouts, Airbnb helpline have not resolved this despite calls, keep telling me its coming and then the date gets put back! I have my own bills to pay and relying on this income, I hope for something positive, have things improved for you?

[Stacey486]

Did you get your payment?

[Novita9]

Hi I’m wondering if you got paid at all? Ism hosting for over 7 days now and they said they have made payout and shoulve recived but its not in my bank account and my bank cant see any incoming payment from airbnb

[Stacey486]

How long did it take to get your payment?

[West-Coast2]

does this not seem a bit like a scam or ponzie scheme?  where they take the funds but do not pay them out?

[Shevanne1000]

we're on the same situation. I been hosting 2016 no problem until I updated my information this Dec 2022 since then never received my payout called them every day then transferred to a different agents. 

[Novita9]

Hi have you received payment from them? I have guests staying for over a week now and been told they have made the payput and shouldve received them in 5 says but its been 8 days now and no one seems to know whats going on. kept being passed on to different customer support person 

[Thirdy0]

AIRBNB you better pay up , host cannot pay their bills if you keep their money , your supports lines are pretty much a disaster..

[Katie308]

Did you get paid?  I was waiting since last June for payment. Then they didn’t pay for 3 other stays last year.  Hours and weeks chasing by phone and email.

[Claire2044]

Have you been paid ? This is happening to me, new to hosting, had 3 booking (3rd to arrive this Friday) but no payouts, Airbnb helpline have not resolved this, just keep telling me its coming and then the date gets put back! I don't understand as they will have been paid by guests but hosts don't, or we have to wait an unrealistic time ? I was so excited and now feeling very let down.

[Novita9]

Hi have you received payment from them? I have guests staying for over a week now and been told they have made the payput and shouldve received them in 5 says but its been 8 days now and no one seems to know whats going on. kept being passed on to different customer support person