Payout on hold

[Kelvin219]

Hi all,

Good day.

I have been hosting since 2021.

This is the first time I have experienced a payout on hold without any email or notice from Airbnb.

The reservation is on 15 March 2024. It is expected to receive an email that the payout was sent in 24-48 hours from the check-in date.

However, there is no email and no payout credit to my savings account.

I make my first call on 18 March 2024. The customer support asked me to wait until 23 March 2024.

I have a reservation on 20 March 2024. I have received the email that the payout was sent and the payout was credited to my account on 21 March 2024.

I called customer support on 19 March, 20 March, and 21 March for an update on my payout and my payout was changed from scheduled to on hold since 18 March 2024. Their responses either ask me to wait until 23 March or keep telling me that they have forwarded my concern to the dedicated team/ specialized team.

On 22 March, I called customer support again. They told me there was a team investigating my case and asked me to wait until 23 March or 26 March and check if I received any amount from Airbnb by 26 March.

I called customer support on 23 March and 24 March for an update on my case. the last customer support told me that the specialized team had just started their investigation on 24 March.

I called on 25 March, 26 March, 27 March for an update of my case. Most of them still asked me to wait for another 24 hours and forwarded my concern to the specialized team again and then again. One of the customer support told me the delay of the payout was due to a technical glitch. But, I believe this is not my fault, or it's me who causing all this delay

Today, 28 March. The customer support told me it was my KYC delayed the process but I have completed it since 2021. It does not make any sense. Right now the only thing that is delaying the process is either a technical glitch or a bug. 

It's been 12 days since 16 March 2024 and I have been calling customer support since 18 March 2024 twice or thrice a day for an update on my case. Please do tag any community manager who can lend me a help to resolve the delay instead of forwarding my concern to the specialized team.

[Deborah1602]

Have any of these issues been resolved? If yes, how long did you have to wait before receiving your payout? I've been hosting for about 3 years, and this is the first time my payout has been put on hold.

[Parul2]

Hello, My payouts are on hold since 4 th of September. They told me that there were technical issues with my listings and they would need to reset everything. Once they reset , my payout method got removed. When I went to add it again, it brought up a form that said” tell us what you want to do “ I filled it in to say I want to add my bank account. I had to call support multiple times and multiple days before they were able to fix it. Once I filled out my bank account information, it told me that it would be 5 days before my account is verified. On 9 th September, Airbnb deposited one cent into my account and sent me email saying my account was verified. On 10th morning my settings showed payout method verified and ready to receive payouts. That same evening, as I went to check if my payout was released, it showed me “cannot process payouts. Please remove and add again “

I have been working on this for 2 weeks now and still not able to add my payouts method again. My case has been escalated multiple times, I have received one email from escalation team asking if I have full control of my account on Saturday. I replied immediately and asked for an update on what was happening. Today is 24th September and no response yet.

[William2583]

My payments have been on hold since 17 August. Same excuses and no solution.
Nobody gets in touch, nobody takes action. To help, the app doesn't work properly. Now every time I try to log in, even if I put in all the codes, the app comes back asking for the same codes. Is Airbnb scamming or using the money for other purposes?

[Grant341]

Hi William I have the same issue for hosting my experience. First time in 4 years. I smell something fishy. They are very pleasant about it, say my account info was updated correctly by myself months ago, but Airbnb hasnt verified it. So for new experience bookings Airbnb are happy to take the money but when paying me they wont as my account is on hold. Not legal or fair. I will cancel my future bookings as I am not going to spend more money on hosting future experiences while they withhold payment, with no timeline to resolve. Shocking!