ALOHA, I know how it all works, I've just never in 7 years, seen a delay like this, they finally did a payout, today, which is the day the guest checked out, If I hadn't called a dozen times, I am not sure it would have happened, (?) and I still don't know what happened, Is your response a canned response? All the people answering the phone had the same response, like they were reading something, and didn't look into it.. I don't know, just frustrating.