We have been hosting for a month, have tried repeatedly to put the bank information in to receive payouts. We are owed over $3000 and have received nothing.
First, my co-host and property manager set up a bank account and entered the payout information. It did not work.
Second, they told us that a co-host cannot enter payout info (why is this an option on the co-host dashboard then, I wonder???). Then I made the co-host the main host to enter the payout info. The payment information was entered by the (now) main host. Still not working, no payouts received.
Third, they told us that it has to be the account admin, not the main host, who enters payout information. They said you cannot change the account admin without completely disabling the account, losing all bookings and reviews. This seems like a terrible system. I own the property and live out of state, and want my property manager to be able to manage the property, including finances. Being able to change the admin seems like it would be something that should be able to be done, but I guess Airbnb is not there yet. To work-around, I shared my login information with my property manager (now main host) who put the payout information in through the admin account.
Now, in the "insights" section, under "Earnings" it shows that we have been paid out, but we have received no payments. Airbnb sent an email saying that we should deleted and re-enter the account information to receive payouts.
The airbnb service team has been woefully unhelpful, simply sending links to "how to add payout information" or "what is the difference between a host and a co-host" as a supposed way to help this situation. I never imagined that a company that I have used frequently as a guest would be so terrible as a host....after one month with airbnb I am feeling very, very frustrated with the lack of clarity, lack of host services, and obviously poor IT and banking software.
Has anyone else had issues similar??
