Payouts stuck: OCBC IDR bank rejected after entity change to PT PETRA HORIZON VENTURES — need Payments/KYC review

[Maple14]

We’re Hosts in Indonesia. After switching our beneficiary from PT Maple Leaf Estates to PT PETRA HORIZON VENTURES, Airbnb accepts the OCBC IDR payout, shows Pending/Verified, then flips to “update payout method” and rejects it. OCBC confirms our details and SWIFT NISPIDJAXXX, bank code 028, and branch code are correct. 

Over 2.5 weeks, 8+ cases, 10+ agents, and one “banking” contact later, the case keeps getting closed with “remove and re-add.” We need an internal Payments/KYC manual verification so accrued payouts can be released.
If you’ve resolved this loop:

- Did Payments/KYC need a specific document (NIB/NPWP, deed, UBO IDs) or an OCBC confirmation letter?
- Did assigning the company taxpayer to the payout method fix it?
- Any moderator who can route this to Payments/KYC, please DM.
- Screenshots and OCBC confirmation available.

[Joan2709]

@Maple14 

I never "claimed" anything @Maple14.

 I simply said since you and two other Hosts (@Daniele1414 & @Laura7976 ) are all having payout issues with the same bank (OCBC) that it may have something to do with OCBC and their possible AML issues and security measures. 🤔

I wish you well it getting it sorted out.

[Laura7976]

In realtà da una ricerca di vari ticket aperti su Airbnb sembra essere un problema che accade a tanti host in diversi paesi. Non credo sia un problema di banca (OCBC) ma di Airbnb

Translation added by Community Manager

Actually, from a search of various open tickets on Airbnb, it seems to be a problem that occurs to many hosts in different countries. I don't think it's a problem with the bank (OCBC), but with Airbnb.

[Maple14]

@Laura7976 @Daniele1414 How long have your payouts being held by Airbnb? 

[Maple14]

Has anyone got their money from Airbnb? It has been over a month and they still reject our bank account and close our cases with no resolution in sight! 

[Laura7976]

Also our case is unsolved

[Maple14]

@Laura7976 Ours got solved. You just need to keep trying to reach someone from "payments"

Good luck!

[Emilie]

@Laura7976 I'm sorry to hear you are still having some issues with your payouts. Did you contact the Airbnb Support team about it already? What did they say so far?

[Laura7976 · Accepted solution]

@Emilie @Joan2709 

We finally solved the problem. I'm sharing the error that various Airbnb support technicians hadn't identified, except for the last technician who, thanks to a hunch, was able to help us. The problem was the Swift extension. The Swift code must be entered as 11 digits, including the three values ​​that identify the branch.   

The instructions for completing the form indicate the Swift code is 8 to 11 digits. For the payment to work, the Swift code must be 11 digits.

Thanks for all support

[Joan2709]

@Laura7976 

Yay!  Thanks for letting us know here what the actual issue waas it is bound to help other Hosts!

[Emilie]

Thank you @Laura7976 for coming back to let us know it was all resolved, and how you solved it! I second Joan, this will be very handy for future hosts who may find themselves in a similar situation. 😊