I have been a superhost for over 9 years with mutiple listings and very high ratings.
The properties are owned by my family trust and I am the trustee and my family is the beneficiary. My payouts were therefore going to my Trust account as this is the owner of the properties.
Airbnb does NOT have a trust option under account registration options. I was approached by what appears to be a BOT asking me questions about the trust, beneficial ownership and then asking a list of illogical questions. Its apparent Airbnb does not understand South African Trust Structures. The reseting of my account has now caused issues with the setteling bank as they have registered the reciever as being an individual but with a company name and so Bidvest will not accept this understandably.
I am desperate to resolve this. My payouts have stopped and no matter how many times I email and request assistance I am not able to speak to someone who can properly solve this.
Has anyone else experienced this? How did they solve it?
