Pending payment from Airbnb

[Sudipa0]

Hi all,

I am a host and I got a confirmed reservation at beginning of January 2020. I didn't receive the payment for that reservation till date for more than three weeks. I can see in the upcoming payout list that this payment was supposed to be released on January 05, 2020. I contacted Airbnb several times (at least 5 times) about this issue. They created a ticket for me, but didn't solve the matter yet. Whenever I call, they say that they are working on it and would get back to me within 48 hours. That 48 hours never came in last three weeks.

Can any of you advise, how to deal with this issue in order to get my payment.Much appreciated....

Sudipa

[Herbert100]

I am so confused at what I got myself into.  O am a new host, Hosting.01.  My guest was literally imposed on me, she booked and was confirm for me by system within minutes. Luckily , i saw the email sent and replied that we were just not ready, but begore ee voukd hear from anyone, the guest was at the door. We hurriedly cleaned the work activities in the house, made a room *ready* . She was happy on arriving the room. We fed her breakfast because she said she was visiting from an African country for the first time to my city.  I have still not heard from airbnb regarding her case. And more importantly we have not received any payment as promised. I do not know the best way to deal with this or get to airbnb, as a completely ignorant host. Today I ran unto a link to payout schedule, it says no payout. My guest is still in the house, and has been since Jan 22. It is jan 28, no money deposited

[Ibamary0]

Hi - I am having the exact issue for a reservation on 5th Jan . Airbnb keeps telling me that technical team islooking into it but not been resolved.

[Agung7]

Hi, my name is Agung * and i have a payout problem.

I suspect because my guest requested a change in arrival schedule and I agreed. Finally, I only received payment from an additional fund of US$4.4 and the amount of which 3 days  has not been paid by Airbnb. I repeatedly contacted Aibnb support but said my problem was closed. Alteration requests make me lose.

Where do I find a solution?

Here is the confirmation code [code hidden for privacy reasons]

[Adriana974]

Help! I'm new in Airbnb and my first payout  is more than 48hs delayed, it's normal? In my transaction history say " no completed transaction " I don't know what I can do!!! Thanks!

[Vinicius109]

En 3 dias se hace lo pago

[Sudipa0]

Hi everyone, Thank you so much for joining in the conversation. I would like to share the good news with you that my payment has been processed and finally I received it. The reason was that, I escalated the matter to Aisling Hassell, Vice President Community Support by email to *sensitive information hidden*

Having said that, I would suggest that in case of the similar situation, please try to resolve it first by regular customer service personnel (1-855-424-7262). If your problem is not resolved in a timely manner (say one month) then only escalate the matter to Aisling.

Hope this helps!

Thanks

[Mr--Anil0]

Thank you for you post and was  happy you shared this email address I can address my issues. I have not received my payouts since 45 days and have been calling UK office every day past 15 days now. Online system is just not responsive enough, they close my post without any answer. I have  sent a detail email to  Aisling  and looking forward for the positive response.  Shall let you know the out come in 48 hours .. Have a nice day!  Cheers.

[Lydmila1]

Hello. I work in Russia and I also have problems with payments since March 1st. please tell me, did you receive your payments after sending the letter?

[Prosper1]

Thank for sharing the email i have the same problem like you