I am reaching out now to community centre as I have about 12 threads with Airbnb online trying to resolve a problem whereby Airbnb cancelled one of my bookings 6 weeks after the guest checked in (for a 9 week stay). The guest had paid the first month and no more so the entire booking was cancelled and the guest left (me 2 weeks out of pocket but hey ho). However when Airbnb cancelled the booking they incorrectly took back the £3,178 the guest had paid for the first month. Now they are withholding payment from my future guests until they make up this money. Problem is the £3,178 was paid for a stay where the guest stayed. It should not have been collected back. I can not get anyone at Airbnb to authorise this to be corrected so up till last week had had 5 guests stay for 'free', or 'on me'. This is because although the guests were paying Airbnb they in turn weren't releasing it to me. I can't go on hosting for free so I have unlisted my 4 properties to stop anyone booking with me and am currently asking guests to go elsewhere and cancelling them as I can't host them until this is resolved. My question. How on EARTH do you get to speak to anyone at Airbnb who can authorise this correction on my account. I have a thread where they say they will do this but it was over a week ago. Nothing has happened. My conversations get closed and I can't speak to a manager high enough up to authorise this. Airbnb won't let me..... I do not know what to do. I have been a Superhost since 2014 and 3rd generation of my family in the business of letting our farm properties. I know what I am doing ! I am not new to this business. Thanks for any advice anyone. Emma
