I've been a host for 13 years, and am so very grateful to AIRBNB for affording me the income to keep my home and pay my bills, to create from that extra income an "enclave", and for so many wonderful people it's been my privilege to meet, and with some of them, to become friends. I also support AIRBNB's CEO and management - Brian Chesky is an admirable man who sponsors a number of charities, including a huge trust he has developed with Barak Obama, with whom he is a good friend. I appreciate AIRBNB.Org, which allows us to sponsor refugees and people suffering from weather and other catastrophes by offering them free housing - for example, many hosts in Los Angeles were able to help people who lost their homes during the fires this year. And I have not forgotten how AIRBNB sent money to many hosts like myself during Covid, because we lost our reservations due to the shutdown. They didn't need to do that, but they did. Also, I've watched them innovate and improve service over the years. And I've never had a problem calling them directly when there was a problem: Thank you AIRBNB!
So, my only request ........ I do often have to call, and most of the time I get nice, friendly people who know their jobs........... but have such thick accents, and speak so fast, that I can barely understand a word they are saying! Sometimes I call two or three times, in hopes of getting a representative who has a better command of English. I'm getting so I dread calling because it's embarrousing to have to say "I can't understand you, can you please slow down and repeat what you said". I wish AIRBNB would consider having more native speakers, or those with better proficiency, for calls coming from English speaking countries.
