I am having problems with long stay discount and last minute discount for more than a month (since 3 november).
Initially the value of the long stay discount was applied randomly and even changed when the Client was going to book. Customers had different discounts and prices for the same reservation
After having several customer complaints I had to put my ads off line.
Managing this problem with the technical area of airbnb has been a complete nightmare
After a month the only thing the technical area was able to do was turn off the last minute discout when the long stay discount is applied. (for example weekly discount) Either apply one or apply another but if the Customer is entitled to both only apply the long stay discount and does not apply the last minute discount even if the Customer is entitled to it.
The first line of support is always available and must have opened more than 10 cases on the subject. Then it goes to the technical area and the problem remains unresolved or else they close their cases with meaningless answers like the fault is the channel manager when I have no channel manager connected to the announcement.
Because of this I have almost 30 apartments closed for more than a month, I even have reservations that airbnb has not paid me for more than a month (the technical area is also trying to solve that technical problem .
Does it also happen in your account? If you have 2 discounts, long stay discount and last offer discount, do you only apply long stay discount and do not apply the last minute discount? Does the technical area always work like this? The support area has always been fantastic, but when it comes to the technical area ... It's a horror movie.
I have been working with airbnb since 2016, I left with the problems of ICAL (at the time also thanks to the incapacity of the technical area), I came back again because I always liked the platform and its users and believed that @Catherinepowell had already managed to solve these types of problems in support of the technical problems of the hosts. But this has been one of the worst experiences of my life and I am been forced to close the acount on airbnb.