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Received payout for a cancellation

‎25-09-2021 04:38 PM
Sharon1347
Level 2
Somerville, AL
‎25-09-2021 04:38 PM

Received payout for a cancellation

Good morning,

I have a flexible cancellation policy.  A guest canceled in August, but I received a payout in September for her canceled stay.  I don't know who to contact for this error.  Any ideas?

Sharon

‎25-09-2021 04:38 PM
0 Likes
3 Replies 3
‎25-09-2021 04:47 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎25-09-2021 04:47 PM

@Sharon1347 you could check with the guest to make sure they were reimbursed. After that just message Airbnb and see what their customer support agents make of someone trying to give money bak - I fear you will blow their minds.

‎25-09-2021 04:47 PM
‎25-09-2021 06:57 PM
Sarah977
Level 10
Sayulita, Mexico
‎25-09-2021 06:57 PM

@Sharon1347  Airbnb will likely take back that payment by deducting it from your future bookings. 

‎25-09-2021 06:57 PM
‎25-09-2021 09:00 PM
Sharon1347
Level 2
Somerville, AL
‎25-09-2021 09:00 PM

Thank you, Mike-and-Jane and Sarah!  Your comments are helpful.

‎25-09-2021 09:00 PM
0 Likes

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