Resolutions center

[Armen1751]

Unfortunately, the resolution center is too flawed and too catered to the guest i had a guest who was just absolutely disrespectful to my property broken decor, left the room an absolute mess, not only that but I had to repaint an entire wall due to the fact they stained it ?!  I filed a claim with them 3 weeks ago I even received a bad review because the next guest who came the same day actually noticed that there was just a massive stain on the wall things like this are very unfair to the host due to the fact we could not repaint an entire wall within the 2 hour period we had to clean the Unit. Not only did all of these things happen but on top of that my resolution manager actually has not responded in nearly 2 weeks, I keep receiving emails saying I've been called I checked all 3 numbers on my account not a single one has a phone call from Airbnb i didn't receive an email through the app, nor did I receive an email regarding my claim i got one from a case manager saying they needed my phone number to contact me and nothing else and AFTER that I received the bad review I called Airbnb and they said there was nothing that could be done about the review and they constantly told me I had received some sort of contact for my claim which is a complete and utter lie I need to find a way to speak to a higher supervisor of some sort because this sort of issue makes me think is Airbnb really going to protect their hosts if anything like this happens again? 

[Brandon646]

I was wondering how long does the resolution center take. I have been waiting almost 20 business days. Any suggestions?

[Karen2497]

Similar situation right now. My guest checked out one month ago. Left my house a mess and caused major damage. I have a case and resolution center and cannot get an answer back from anybody. I have called and texted multiple times and each time I am told that somebody will reach out to me but nobody ever does. In the meantime, the guest refused to pay for the damages that she caused and gave me a terrible review in retaliation. I lost my super host status because of this. I am on the verge of canceling future reservations. My husband said if this is not resolved before the next reservation arrives, we are canceling it and all others. I cannot risk more damage being done to my house with no back up coming from Airbnb. I feel like the fact that it’s been a full month since the guest checked out, that is plenty time for Airbnb to handle the situation.

[Dominique1798]

I agree. The resolution center treats the hosts terribly when it comes to having items destoyed. They will not keep these disrespecful "guests' from staying. 

 BRANDI, A TRAVELING NURSE DESTOYED MANY THINGS IN MY DWELLING, INCLUDING A LARGE WOOL RUG PERMEATED WITH URINE.

WHAT A JOKE  AND IT IS ON THE HOSTS.