Returning guests

[Tsering6]

Hello,

How common is it to have returning guests? Are there proven methods that entice repeat customers? Please advise!

Thanks so much,

-Tsering

[Lorna170 · Accepted solution]

@Tsering6   It depends on your market.  Rentals at the New Jersey shore are known to have returning guests all the time -- in fact, many guests will book for the next year while they are still in residence this year.  My properties are in the mountains of NC, and there is a lot of competition as well as guests who want to try different properties in the same area year after year.

My average for returning guests (20+ years renting) is about 15%.  I have more than 250+ days rented per year with 60+ different groups of guests, 8 or 9 of whom are repeat guests.   

How to attract repeat guests?  Superior service, super clean properties and great amenities.  I do not immediately offer discounts, but when a guest contacts me for a repeat visit, I will look at my notes about that guest (cleanliness and behavior) and determine if a discount is warranted.   

[Dawn241]

Not often here in Bisbee. I had one couple stay twice in 6 years and I have hunters that come same time every year.