Safe team at airbnb has deactivated a friend listing without warning

[Jose5451]

Hi everyone, I am seeking some help for host friend on dealing with this situation.

A couple of days ago a friend had a guest that gave no warning of discomfort or issues with their stay, it was nothing short of a surprise to me when I received not only a 1 star rating and below 2 star in the rest of the categories, but also a complaint about safety. It seems the guest complaint about safety after his 10 days stay ended, and airbnb decided to immediately deactivate one of my friend listing without any warning, and it's now incapable of reach out to me, leaving all my messages to support without any response. So bottomline a no star, no stay guest was able to deactivate a superhost with almost 200 excellent star ratings in the platform that consistently provide great service to the platform. 

Sorry for the rant, and looking for options here, worse case scenario it can also serve as documentation for host that may face a similar issue! 

[Helen3]

Your post is confusing. You start by saying 'your friend' encountered this situation. Then in the same post you say it is you that's encountering this situation @Jose5451 

In any case advise 'your friend' to use the search function on this community you will see literally hundreds of complaints from hosts that Airbnb suspends their listings when they receive a guest complaint without notification or reason.

Most get suspended for a few weeks and then Airbnb lets it go live again. Suggest 'your friend' makes two or three calls a day to customer service asking for the situation to be resolved.

[Jose5451]

Sorry for the confusion I kind of wrote it in a rush! but yeah I'll follow up with customer service, but they have been incredibly unhelpful last time I talk to them! 

Thanks