Short-term discounts disabled on my account

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Val4219
Level 4
Hollywood, FL

Short-term discounts disabled on my account

Hey guys need help. I used to be able to Set short-term discounts back when I was a host, last year. I took a hiatus and am a returning host. I found short term discounts disabled for my account. Like I can see my old promotions but not able to offer new promotions. I contacted airbnb and was told only new hosts can do this. I do not think that makes sense. I know as new hosts, we can offer some promotions like once or twice. That is not what I am talking about. I an speaking of  the ongoing ability to set promotions any time for certain dates or months. And if you offer 25%  or more, airbnb send a weekly promotional emails through their mailing lists. And for under 25%, you nightly rate gets a strike line. Know what I am talking about? Please help. This is driving me nuts cause I stopped getting bookings and that promotion used to be magical.

1 Best Answer
Pat271
Level 10
Greenville, SC

What CS told you was incorrect. Surprise, surprise. 😞

 

You should be able to add promotions on your calendar.

 

Go to your calendar on the browser version of Airbnb. Don’t select any dates. On the right-hand side, make sure you are on the Pricing tab. There should be a Promotions section, and then Custom Promotion under that. Select Custom Promotion, and it will prompt you to select the dates for the promotion.

 

NOTE: If you don’t see the Custom Promotion section, there are certain exceptions in which it will be disabled. Read here:

 

https://www.airbnb.com/help/article/2720

 

 

 

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26 Replies 26
Pat271
Level 10
Greenville, SC

@Wendy1393  Looking at your screenshots, I notice that your interface is slightly different than mine. For instance, under calendar, I have “Pricing” and “Availability” broken out into two tabs.

 

Are you using the Airbnb Beta?

I forgot to mention, I am using the early access/beta features.

This is the same thing happening to me after I updated last week. Support was useless and said it is because of my 3rd party software. I told them it worked 2 hours prior to me doing the update.

Val4219
Level 4
Hollywood, FL

What was the fix?

 

 

I do not believe there is a fix. Customer service told me in the same breath that this is by design for co-host in the new early access, and then told me to contact my channel manager. Neither make sense.

Pat271
Level 10
Greenville, SC

@Wendy1393 

 

Ah, yes, you are using a full-blown channel manager, in which most functions on the Airbnb side are disabled and “taken-over” by the channel manager.

 

I am using Pricelabs only for Dynamic Pricing/Availability, which overrides some Airbnb settings, but some of them can still be set and take precedence, and the calendar isn’t read-only.

 

Just curious the benefits you get from using a channel manager. Do you have a fair number of listings and OTA platforms you use?