Standard operating procedures to address complaints

[Rosanna298]

Does Airbnb provide operating procedures to address short term rental complaints 

thank you 

[Emilie]

Hi @Rosanna298, 

Could you tell us a bit more about what kind of complaints you're thinking about?

If you have one or several specific scenarios in mind, it would be great to know more about them so other hosts can advise you more easily. 🙂

Thanks,

Emilie