Stopped payments

[Claire2543]

Air bnb stopped my payments. They say my id has not been verified. I have sent the ids of everyone in my company, yet they keep coming back with id not verified. This has gone on for 6 months and still the same response. I cannot continue to run the business without the payments so I will have to contact my booked customers and get them to pay me direct

[Helen3]

Hi @Claire2543 

That's appalling. Hopefully you're not relying on Airbnb but are taking bookings from other STR platforms and stopped taking bookings through Airbnb until the issued is resolved .

as you know if you encourage guests to book/pay you directly Airbnb can throw you off the platform.

[Emilie]

Hi @Claire2543, 

I can imagine this has been a challenging time for you, especially as the issue has gone on for a while!

Are you still struggling to get your payouts or has a solution been found, since your post here?

Looking forward to hearing from you 🙂

Emilie