Superhost Status Revoked

[Shannon772]

I have had the Superhost status pretty much since I started hosting on Airbnb 3 years ago. My status was revoked this termm (April to June), stating I didn't have enough bookings. I had 8 out of 10 bookings April to June and one of those bookings was for a month. My overall star review is 4.87. The metrics make NO sense to me. It's been very busy the last 2 months  and that's great,  as the warmer months are when I get most of my booking, not many people visit my village in winter. Anyway, I "talked" with someone at support and the discussion was extremely frustrating as there was no reasonable explanation for revoking my Superhost status. The notion that the number of bookings rather than a percentage of days booked as an accurate way to collect data is ridiculous! Has anyone else had this experience and was it resolved in your favour? 

[Shelley159 · Accepted solution]

Hi @Shannon772 

I don't think you can present arguments and have superhost re-instated. There are very clear targets that you have to meet, and if you don't meet all of them you're not a superhost for that period. But at the next review you can return to superhost, you just need to meet the targets again. Here are the criteria:

https://www.airbnb.co.za/help/article/829

[Bhumika]

Hi @Shannon772 , I'm so sorry to hear the loss of your Superhost badge. Looks like you've always put in consistent efforts to provide exceptional hospitality to guests. However, as @Shelley159 shared , there are a few criteria in place that are required to be fulfilled to receive the Superhost status : 

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To qualify, listing owner with an account in good standing who has met the following criteria:

• Completed at least 10 trips or 3 reservations that total at least 100 nights
• Maintained a 90% response rate or higher
• Maintained a less than 1% cancellation rate, with exceptions made for those that fall under our Major Disruptive Events Policy
• Maintained a 4.8 overall rating (A review counts towards Superhost status when either both the guest and the Host have submitted a review, or the 14-day window for reviews is over, whichever comes first).

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We wish you all the best for the next assessment 🌻

[Kimberly1100]

Interesting, I just had someone book my room for 2 months for the first time. Sounds like you had enough. I would talk to a supervisor. It seems like since I became Superhost my support is terrible. They were great when I was a nobody. I told them that when I had an ongoing issue they kept saying was a tech issue and a ticket was submitted but I just had to wait until they get to me. Almost a month of no bookings! I finally asked for a supervisor. It was a simple 2 minute fix and something I did wrong when I updated my bedroom photos. 

In the meantime, I guess the work around I will do thanks to you mentioning this is unblock a night an have my guest rebook a night here and there during their stay. What a hassle! Luckily, these girls are adorable and love me and won't mind but that could be a real bother to other guests.