Suspended account - no warning
29-12-2023
09:24 AM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
29-12-2023
09:24 AM
Suspended account - no warning
Wow, I have been a member of the airbnb community since 2014, and in June this year we started our own airbnb studio. Grateful of great reviews (5 star from all 42 guests), fully booked, and today I get a notice that I have been suspended immediately because my ID hasn't been verified. Like, there was no notification that airbnb didn't have it, as they have my address, bank details, profile, photo, etc, but suspended my calendar, removed my listing and indicated that I would not receive payments until I sorted it out. PERHAPS Airbnb could give SOME indication or notice that something is missing because nothing has ever come up at my end. So, submitted my driver's licence, but got a response that it's not clear (it was scanned in from a scanner). Honestly, considering the amount of times I get bookings from people that have flowers or scenery as "verified" bookings, you'd think airbnb would do more to vet these guests/so-called verified people considering their push to accept instant bookings than SUSPEND legitimate hosts trying their best to create a magical experience for guests and promoting airbnb.
1 Reply 1
29-12-2023
06:24 PM
- Mark as New
- Subscribe
- Mute
- Permalink
- Who Liked this post
- Report Inappropriate Content
29-12-2023
06:24 PM
Hi @Carole997 ! I am so sorry to hear about your listing and understand how frustrating it may have been. I was having a quick look at your profile and noticed that one of your listing is active. Did you have more than one listing?
Hope it has been resolved!
29-12-2023
06:24 PM