Tax Documents

[Kyle1074]

When trying to receive/update tax information the submit button is greyed out I've used the app a laptop different browsers and have gotten the same results everytime very frustrating filing my taxes tomorrow.

[Emilie]

Hi @Kyle1074, 

I can understand this is frustrating!

Have you tried the following troubleshooting steps? They often help resolve little glitches such as this:

✨ Log out (on all affected devices/browsers)

✨ Close all browser windows/tabs (on all affected devices/browsers)

✨ Open ONE new window (on all affected devices/browsers)

✨ Clear cache and cookies and browser history (on all affected devices/browsers)

✨ Then try to log in with your email address

Let us know if this helps 🙂

Emilie