The duration of the processing period of any Host Damage Protection Payment Request Form that you file will depend on factors that include, but are not limited to: (i) the amount of payment that you are requesting for the Covered Loss; (ii) the location of the Covered Accommodation; (iii) the nature of the Covered Property and the nature of the Covered Losses; (iv) the completeness and type of information and documentation that you provide Airbnb regarding the Covered Losses; and (v) the number of Host Damage Protection Payment Request Forms that are currently being processed for other Hosts.
I have filed several cases for damages and received most of the reimbursement from host guarantee with no problem at all. And in a short time!
In JAN '23, we hosted a group of guests who caused our whole apartment has been extensively damaged.
So I filed a new claim. It was JAN 11. Nowaday (FEB 3) - and after a lot of inquiry email - the claim status is yet "In review with Airbnb".
Has anyone had similar experiences and did you manage and how did you manage it?
Thank you all
Simon
Simone Rizzuti