So, a few weeks ago I subscribed to a channel manager called Tokeet. I wanted to try other channels for my listings.
I have five apartment listings, have hosted over 1500 happy trips and have over 900 reviews.
I chose a channel manager called Tokeet. It promised to be simple and reliable. Unfortunately, nothing could be further from the case.
Starting on Tokeet is a bit like setting up a modem. Despite the fact we have little information to input besides our calendar URLS, Tokeet manages to make the process extremely difficult. Checking the connections, checking your rates and any other form of checking is extremely difficult. Nothing is intuitive or user friendly. No simple stoplight sort of GUI that lets you know how you got on. No report you can print to check all the settings between the listings and the channels. Nothing user friendly. Just drill down, trial and error, trial and error - then repeat. Expect trouble.
I also recommend that you do not subscribe for a year. You won't be refunded and you won't want to use it after your bookings have been corrupted.
So, I climbed the steep learning curve and got it to work. Hours and hours invested in learning how they want to do things, not how a user might expect to find things - a good example is the app - it does not even default to the current date so you can check what is happening today. I accepted these limitations and trained myself to use it......then yesterday happened.
Yesterday I was expecting a guest for, lets say Apartment A. The booking was in Tokeet. My housekeeper used the app to tell her which apartment to make up. We stocked the Apartment. Then, when the apartment was ready, I went to message the guest that Apartment A was ready. I looked at the Airbnb app to send the message, and noticed that the booking was for Apartment B. OMG - how can this happen. A review of my bookings found another corrupted booking to.
So I messaged Tokeet. Absolutely no help. The following day they said they would contact Airbnb. Why, I don't know. The reason I don't know is that they won't tell me anything:
How many of my bookings have been corrupted by Tokeet? No reply.
How long does it typically take to get a response from Airbnb? No reply
The booking shows correctly in Airbnb. Your platform has it wrong. Why do you need to ask Airbnb? No reply
Can you phone me to discuss? Asked about 12 times before a No response was received
Can someone senior get on this message thread to reply. No reply
So, here I sit, 24 hours after finding my first corrupted booking in Tokeet, none the wiser except to say do not use Tokeet. Hit your thumb repeatly with a hammer. At least it will feel better after you stop.
If anyone has any experience with a simple channel manager that actually works, please let us know
