Turning Quick Reply on and off

Answered!
Joyce0
Level 3
Flagstaff, AZ

Turning Quick Reply on and off

Hello,
I use Quick Replies seasonally. I need to turn on a quick reply for the summer season now. 
I see the text of the reply all set up and ready to go, but can no longer see how to toggle it on. Something has changed (I had made notes for myself to refer back to when it was time to turn it on or off and the details I had in my notes no longer seem to exist). 

Does anybody know how to do this now? 

Top Answer

@Joyce0 

The most recent software release modified how Quick Replies work. 

Choose the Message you want in the left panel

The message will appear in the center panel

Click anywhere within the message to activate it (or make changes if you like)

Right panel is Review Template where you attach the message to the listing you want and schedule the message

 

The App is working great

Desktop has some bugs

 

View Top Answer in original post

5 Replies 5

@Joyce0 

The most recent software release modified how Quick Replies work. 

Choose the Message you want in the left panel

The message will appear in the center panel

Click anywhere within the message to activate it (or make changes if you like)

Right panel is Review Template where you attach the message to the listing you want and schedule the message

 

The App is working great

Desktop has some bugs

 

Very helpful @Joan2709  !
Thank you for taking the time to assist a confused host. 

@Joan2709 This does not help me at all. Everything is called a quick reply now. I have several templates set up to go out before, during, and after a guest's stay, but nowhere can I edit any of the messages to make them say something different. Please help.

Replying to myself to add this: I go to manage quick replies, I choose a reply, and at the top it says "edit template" but it will not let me click on that or anything else in order to edit it. I need to change the wording. Do I have to recreate another template and the delete the one I already have? Seems like a lot of extra work.

@Michael-And-Karri0 

Yup...confusing but they are still there and can be edited. Scheduled Messages are now called Scheduled Quick Replies:

 

Messages - tap cog icon top right

Tap Manage Quick Replies

Select a Message to Edit from list on left side

Click any white space within the message that appears (no where does Airbnb tell you to do this - found out by accident)

Tap Add Details bottom of page to add shortcuts

Tap (+) sign bottom of page to add photos if you want (you can add photos to scheduled msgs now)

Make your changes/edit message

Review changes and schedule message if you want to - right panel

Tap Save bottom right

Joan2709_0-1751316193476.png

Joan2709_1-1751316245532.png

Joan2709_3-1751316449138.png

Joan2709_5-1751316590553.png

Joan2709_4-1751316522901.png

 

Don't forget to click SAVE bottom right.

 

 

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