As a host who's had guests breach every one of the airbnb guest expectations, having raised a case as soon as they checked out (last Monday) and chasing every day and getting the same waste of time call centre operators calling me for 'investigations' when they've had photographic and video evidence for a week and not reviewed is appalling.
I would say don't use this company to book or host if this is common place which it seems to be. Say they offer support but useless even when hand evidence to them on plate.
Noise disturbance every night .. I work full time, nice they can sleep til mid afternoon, I couldn't
Extra guest in my home whilst away
Also a child when my listing states no children
Not leaving kitchen and bathroom fit for use for next person (host) so extra cleaning required to use my own home
Late check out, despite agreeing to this on booking and being reminded night before ... wouldn't have been out so early if I hadn't knocked them up and continued to chase either
Disgraceful attitude to honoring their requirements and not supporting the people hosting .. without whom they wouldn't have an income