🚨 URGENT: Airbnb Account Breached – Guests Received Phishing Messages & No Response from Support! 🚨

[Shehab7]

Dear Airbnb Community and Moderators,

I am experiencing a serious security breach on my Airbnb account, and Airbnb support has completely ignored my case for over 9 hours. This is an urgent issue affecting my business, guests, and Airbnb’s reputation.

What Happened?

• On February 27, 2025, at 11:30 AM, my Airbnb account was compromised through Airbnb’s own messaging system.
• Phishing messages were automatically sent to 104 upcoming and active guests, asking them to re-enter payment details via a fraudulent link.
• I have strict security settings (verified phone, email, and 2FA), so this breach originated from within Airbnb’s platform.
• 5 of my confirmed reservations have already been canceled because of this mess. Guests are worried, and I am losing thousands of dollars in revenue.

What I Did So Far (But No Response!)

✅ I sent multiple emails to Airbnb’s security & legal teams.
✅ I called Airbnb support, but no one escalated my case.
✅ I requested a conference call with Airbnb’s security specialists—still no response!
✅ I have lost reservations, my guests are panicked, and Airbnb is doing nothing!

I Need Immediate Action From Airbnb

1. Full Investigation – I demand an immediate report on how this breach happened.
2. Urgent Support Call – I need to speak with Airbnb’s Security & Legal team ASAP.
3. Compensation for Lost Bookings – Airbnb’s failure to act has cost me confirmed reservations and guest trust.

If Airbnb continues to ignore this, I will file an official cybersecurity complaint with UAE $ EGP authorities and explore legal action for Airbnb’s negligence in protecting my business.

I need Airbnb moderators and the community to escalate this ASAP! Have other hosts experienced similar security breaches? How can I get a response from Airbnb?

@AirbnbHelp @Airbnb please respond immediately!

SHEHAB ELDESOUKY,

DHB STAYS

EGP, UAE (Airbnb Superhost)

[Rebecca]

Hello @Shehab7 👋

I'm very sorry to hear that this has happened. The Community Team is dedicated to supporting hosts in a different capacity than customer support. This community forum serves as a platform to facilitate meaningful conversations among hosts, encouraging open discussions about topics that matter to Airbnb hosts. 

If you head to this link (https://www.airbnb.ie/help/article/1542) you'll be able to reach the Support Team to discuss this further. 

I have also messaged you with some more information that may help. 

Many thanks,
Rebecca
Community Manager
Airbnb Community Center

[Helen3]

Have you changed your password ... if so do that as a matter of urgency @Shehab7 

[Joan2709]

@Shehab7 

As @Helen3 advises, if you haven't already done so, go to your Account Settings/Login & Security and change your password. I wouldn't assume the breach originated with Airbnb. It seems you have 26 listings under your profile? I'm assuming you have multiple other team members with access to your listings. Perhaps one of them had the breach on one of their devices? Especially if they were using their devices on an unsecured network.

Device History/Shared Access

You can go to your Account Settings under Login & Security and see the device history (what devices have access to your account) and where they are located. You have the ability to delete those devices. There is also a Shared Access feature there. Did you use that with any of your team members?