Unable to send a refund to my guest

Helen2518 · ‎13-10-2021

I have agreed to compensate my guest but when trying to send the money via the resolution centre or the "send or request money" option in the inbox message thread, I select "confirm and pay" but then get a pop up "Need our help?" when I close this pop up it says "No money has been sent". The payment does show as pending in my transaction history for a few days but then disappears. I have reported the issue to Airbnb 3 times now but it's not been fixed. Any help or advice would be much appreciated! Thanks

Emiel1 · ‎13-10-2021

@Helen2518

Is it about a reservation ongoing or already ended ?

Is the Airbnb account of the guest still active ?

Helen2518 · ‎13-10-2021

This is an ongoing reservation but I'm sure I've had the same issue in the past trying to refund a reservation that's ended.

Brian2036 · ‎13-10-2021

@Helen2518 @Emiel1

I tried it once for a small amount of money.

I didn’t work so I just gave them a $10 bill.

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