Unlisted property

[Victoria2186]

21 days already passed and no solution from the Airbnb support team.

Finally someone from Dublin sent me an email saying to fix some days on my calendar that somehow appeared as 28 days ( instead of 31 days, which is the minimum stay to not be consider a short term rental in CA). I was suppose to be ready to relist the property. Well I could not ... It always appears in the system that I need to register with the City. A new person now is telling me I need to register for STR... Despite I keep telling them I don't do STR.  I keep repeating the same all over again.

I just don't not what to do.... My frustration is building up 😞

[Emilie]

Hi @Victoria2186, 

I'm sorry to hear you were having some trouble with your listing earlier this month. I see an active one on your profile now so I wanted to check-in: is everything now resolved or do you need more help?

Looking forward to hearing from you,

Emilie

[Victoria2186]

Hi Emilie, Thanks for contacting me. To tell you the truth customer service was very challenging.  On the day 21 I said to myself: everything happened when you tried to change something on the calendar . I found that some days appeared as Multiple with a set of 28 days instead on 31 days, I removed that day by day( I checked for 6 months .).. And voila! I fixed it! I kept telling to customer service that something happened there. They escalated my case to Engineer team and they could not see the problem? They kept telling me I needed a license form the City of Long Beach which I knew was a not correct information since only Short term listing need that. Off shore customer service with lack of knowledge of USA rules is not helping. (not talking about huge difference of time zone that make it worst...

Fore everything you need to wait for Specialized Team or Engineer Team. 

I lost 21 days of possible earnings......... That was not fair,