Verification Issues stopping payout

[Lucinda29]

I am not getting paid since May 4 due to KYC or something...

I have clicked the link dozens of times over the past month and it take me to a page with all my info and says I don't have to do anything else but close the page. But now my payments have stopped and I am very frustrated because no one can tell me why. I have talked to ambassadors and supervisors and no one can give me an answer.

I have to pay my bills and how can I keep hosting if I am not getting paid?

[Maggie323]

Hi Lucinda29, 

I m having the same issue since April 28th and am also so frustrated with the situation. I have been contacting the team daily to have it resolved but nothing so far. My strategy is to bug them everyday and have the support agents constantly write requests for updates from this specialised team that is verifying everything.

The sad part is that every time you call you have to explain the situation from the beginning and go through the motions with them, listening to the same replies from them as they can't do anything but escalate internally. Trust me that I have tried being rude, being polite, threatening and being submissive...the result is the same, their hands are tied and all we can do is wait for a reply from this special team. In the meantime, call them, write to them, ask for updates. I hope this gets resolved for the both of us very soon! Stay strong! 

[Lucinda29]

Don't give up, Maggie! I followed your strategy - only I did it all in one day. Made at least 6 calls, sent a message to their FB team and of course through the app. Literally bombed them with my complaint and somehow, miraculously, this morning the pause had been lifted and the $1500 they owed me was in the bank.

I don't know if it was the barrage of complaints or just dumb luck that made it happen so quickly but either way I am bigtime relieved. 

Good luck!