Verification of Address Frustration

[Honza11]

Hi everyone,

I’m wondering if anyone else has had similar issues with verifying their property address. On July 4th, I created a listing for a guest room in my apartment and requested the verification letter with the code. It’s been over 7 weeks now, and I still haven’t received the letter, despite requesting it multiple times.

Whenever I contact support, they keep telling me to wait or they just send me generic, copied responses that don’t help at all. Then they immediately close the case. I’ve reached out to support about 10 times, and no one seems able to help me.

Because of this, I’ve missed the entire summer season, all because they can’t seem to send me a letter with just four digits. Has anyone else gone through this?

This should clearly communicate your issue to others in the community who might be able to share their experiences or offer advice.

[Frances3408]

@Honza11. Have you tried the other methods?. I was able to use the onsite photo method using location permissions. It took 3 goes anyway and you dont know until you get back the failed message days later but it did eventually work!. There are other posts on this in Host Circle.

[Honza11]

that’s the problem there is no other method for me. I can only request the letter 3x and then it says use another method but nothing shows up. There is a blank page and on bottom is: neither option suits you, ask for letter and when I click on it, it says you requested 3x use another method. I wrote to support like 10 times and they always tell me to wait for letter or use another method and close the case. I even don’t know if there are people or just bots. I write them that there was no other methods and ask them if I can send them photos or videos via messages and they answer with same manual how to use other methods and close the case. I’m writing there now every day 🤷

[Bhumika]

Hi @Honza11 , did you manage to have this issue resolved since you posted? Please keep us updated of your progress!

I'll tag @Frances3408 on this thread, so that she can notice your follow up response or had any further advice in the meantime.

[Honza11]

Hey @Bhumika  Unfortunately, no. I ended up going in circles with support, where they kept copying and pasting the same responses. It was only after I mentioned that I found others with the same issue on the Airbnb community that they escalated my case. After a few days, I received a message stating that I had discovered a system bug and that they would try to fix it, but they couldn't tell me when it would be resolved. As a result, I lost almost the entire summer season and had to move my listing to another platform.

[Bhumika]

Thanks for the update @Honza11 , hope it gets resolved for you soon 🤞

[Frances3408]

@Bhumika @Honza11 . This shows that you need to be really persistent and maybe a bit lucky with who you get at support.

@Honza11Dont be afraid to keep opening a new case if its not resolved, especially when the support articles indicate you have more options- sometimes sending these links back to support helps.