Verify your business, or payment on hold??

[ZiYing1]

Hi all,

I am a Superhost and have been operating normally for five years. Recently, I suddenly received a message asking me to verify my identity and upload an ID document. I followed the instructions and uploaded it.

After that, I missed a follow-up message from the support team saying that the document type was incorrect and that I needed to upload a new one. A few days later, when I realized my payments were on hold and tried to reply, the message thread had already been closed.

Now, every time I try to contact customer support through various channels, I’m only told to wait three days. However, the original link that asked me to upload the ID still shows as “completed,” so I can’t re-upload or fix it.

What should I do in this situation?

[Joan2709]

@ZiYing1 

Yes...Airbnb has issues with broken links in emails regarding Idenity Verification and doesn't seem they have fixed that.

Perhaps one of the moderators can forward this to the appropriate Team at Airbnb since this Host's payments are suspended?

@Elisa @Emilie 

[ZiYing1]

thank you, the problem has not been fixed and I am really worried.

[ZiYing1 · Accepted solution]

Thank you for your help. Payments are going through normally now.