Western Union payout sent incorrectly

[Sarah5388]

I do not receive assistance in this matter, they sent me WU funds via an incorrect name despite having modified BEFORE the payout was processed, support reassured me that the funds will be sent correctly BEFORE the payout was sent

I now request them to cancel the transfer so that funds come back to Airbnb but no response was received, as we all know, Western works like that, only the sender (AIRBNB) can make such request 

Another option is waiting the 90 days for Western Union to reimburse back to the sender

Has anyone received assistance after the 90 days have passed and the payout has expired? I feel scammed, customer support gives no solution or time frame

[Breanna]

Hi @Sarah5388 

I'm sorry to hear about this situation. Although we are not part of the Customer Support Team, I have gone ahead and forwarded your case to the appropriate team that can help. If this has been resolved in the meantime, please let us know!

[Sarah5388]

Hi @Breanna,

Thank you very much for your support

After sharing my case here and contacting Airbnb through Instagram as well, I finally received assistance about my case

Funds were retrieved 🙏

[Breanna]

So glad to hear that you were able to get this resolved @Sarah5388! Thanks for keeping us updated 😊

[German236]

Hello @Breanna i have exactly the same problem: I have contacted Airbnb at least 3 times and they keep saying the funds are with your bank. I keep telling them western union is not my bank :-)they don’t seem to know what to do when funds are sent with the incorrect name. Please help !!

[Malik285]

Hello, I've got the same issue. Please help!!

[Malik285]

I have the same issue can you forward my case too?

Thanks