Why does AirBNB cancel my guests without notification and offer FULL refunds!?? Not covid related either?

[Bryan100]

This is about the last straw for me.

I had a guest reach out and ask why her reservation was cancelled 6 days before checkin. I had no idea what she was talking about and upon further investigating that it was indeed canceled. It said it was cancelled by "specialist" and not by the "guest". I received no notification and neither did she. Furthermore, I'm not getting paid anything for the work already done.

She had every intention on going on her vacation with her husband and now decided to cancel the trip. She was also offered a full refund which hurts my business because once I confirm a reservation with them, I have to pay people to get ready for them to arrive.

I have no idea where or how to get a hold of AirBNB support in these cases.

Does anyone have a way to get a hold of AirBNB? I'm not finding anything on their site which is why I decided to post here.

[Emiel1]

@Bryan100 

You need to use

Airbnb Help: contact

and make the right choices from the options.

If you own a twitter account, you can try a DM to "@AirbnbHelp"