@Airbnb4
Perhaps it was an oversight, but the wording of your update makes it sound as if you're only addressing those who have posted here in this Community Centre.
Can you please confirm that all hosts who have been affected by this latest glitch - whether or not they have posted their complaints online - will be contacted and recompensed?
Do you have the means to identify all those who have been affected, and if so, within what timeframe should they expect to hear from you? Rather than the "few" hosts that you referred to in your original post on this issue, it's very clear from host commentary all over social media, that this has been a widespread issue, and has had negative consequences for many, many hosts, sitewide. Definitely not "a few".
If you don't have the means to identify all affected hosts, do you have plans to send a blanket email to your entire host community, advising them of the glitch and outlining Airbnb's efforts to rectify it, apologising profusely for the confusion, timewasting, stress and inconvenience caused, and inviting all those who have suffered financial losses - yet again - due entirely to Airbnb's negligence and incompetence, to contact you immediately for full, fair and swift reimbursement?
By way of restoring host confidence, can you assure us that from this point forward, Airbnb will pledge to communicate all known glitches to its host community (and its Customer Support teams) in a timely and transparent manner, so that hosts may be forewarned, in good time, of any potential issues and implications?
And finally, can you confirm that going forward, Airbnb will take full accountability and responsibility for all losses incurred to hosts that are directly attributed to provable failures in the Airbnb system - be they technical or administrative - and that the company will reimburse accordingly, without prejudice, without penalty, and without forcing hosts to jump through an endless series of ridiculous hoops to claw back what's rightfully theirs.
Thank you.
