Why would Airbnb message me asking for 'Additional account information' ?

[Rob7681]

Hello all,

I hope someone may have first hand experience of this and can advise accordingly. 

We have received a message from Airbnb, asking for 'Additional account information'.

We have been hosts for approximately 8 years and have not been asked to update any information before, which, incidentally, has not changed from our first day hosting.

The disconcerting part of the message states that, ' Funds may be with-held' if the information is not provided.

The message looks genuine but with the near constant stories of 'Rip-off' scams, I'm loath to open it or provide any confidential information.

Google search of my question only produced a short series of replies to a very similar question posted in 2019 so a bit out of date and pretty inconclusive anyway. 

I think my next step will be to contact Airbnb direct to enquire.

Has anyone else had this or similar messages from Airbnb?

[Rebecca]

Hello @Rob7681 👋

Thank you so much for asking this question on the Community Center. Where did you receive this message - via SMS, Whatsapp, email or Airbnb app? 

Have you logged into your account to see if there are any alerts on your account? 

Looking forward to hearing from you,
Rebecca