With reservation but no payment received

[Blazy-and-Edwin0]

Dear Co- Host,

I have guest who cancelled his booking, but did not see any rebooking on succeeding day but he has a reservation under calendar, payment was not ready for pay out. For hosting for nearly a year, firs time I have encounterd this. How can I contact Airbnb support for payment.

Guest claimed he paid it and showing on his cc. I think the manner he booked is incorrect. I cannot ask him to pay me because he is claiming he paid airbnb. He emailed one of the superhosts and saying the payment will be confirmed a day after but it was not showing under Future tab.

Please help.

[Dale711]

Hi @Blazy-and-Edwin0 

Welcome to the community 😊

You may consider acknowledging your guest that you haven't received the payment, request him to check on his credit card company.

Do contact Airbnb in UK, +44 203 318 1111

You can call Airbnb directly at +1-844-234-2500

As well, contact Airbnb via message, open a ticket, report the late payment issues for your reference.

https://www.airbnb.com/help/home

It's essential to keep phoning and often message to the team as the support center has severe loader cases.

I hope you can get the payment soon.

Happy Hosting✌️