Hi @Elizabeth2247
I'm so sorry you have had such disrespectful rude guests, but why did you let her check in when she had exceeded the number of guests booked and added a infant not on the booking. You would have been perfectly within your rights to say she couldn't check in with numbers exceeding those booked.
I certainly wouldn't have provided additional bedding or allowed her to have additional guests visit the home not on the booking - this would have been the last straw, I would have called Airbnb back at this point and insisted they cancel the booking as the guest had broken multiple house rules.
I wouldn't worry about getting a bad review as the guest is likely to do this anyway as you are not accepting her very unreasonable requests.
By being overly polite and not calling her out on her bad behaviour all you are doing is making her think she can carry on with her bad behaviour and become even more demanding.
And don't ask her for cash for things like cleaning this should go through the Resolution Centre so there is a record.
And please keep all communications on Airbnb so there is a record, particularly with problem guests, rather than agreeing things by text.
I can't see these guests behaviour improving so please insist that Airbnb cancel so you can get these guests out. This is the only help Airbnb can and will provide. They are just the listing company, you are the business owner so will need to ensure the guest leave.
Do let us know what happens and best of luck.