What hosts are saying

    I have. guest who had to cancel literally hours before arrival because of roads and bridges being washed out due to extreme flooding. When I try and refund her the money, it tells me: No money has been sent. Please try again now. And has a red warning si... Latest reply by Helen3
    I NEED HELP! I keep calling Airbnb customer service and replying to customer service messages with no help to resolve this issue. I keep getting notifications that my tax documents (1099) does not match the IRS records. When I click on the link to take... Latest reply by Sandy795
    Hello everyone, We have 16 available types of accommodation which we let out. 3 are with Airbnb and the rest with Scottish cottages. Recently we have found that our bookings through Airbnb have fallen away although our bookings through Scottish Cottages h... Latest reply by Mike-And-Jane0
    Hi, I have been a SH for 7 years and this is a first for me, hoping for some insight. A guest asked to cancel a reservation 6 wks in the future and get a full refund. I said no and stuck to my cancelation policy. Airbnb then asked if I’d make an exception... Latest reply by Laura1476
    My account was "verified" about 3 times last September 2022. The last time that it was verified, AIRBNB paused my payouts. So far I call on a daily basis and I write support team. Is there anything else that I should do to get the verification process c... Latest reply by Helen427
    I leased my property in Jamaica to a couple who expressed an interest to buy. The lease was 3 years and expired 2021, I then gave them an extension of 1 year by email due to the pandemic which expired 8th May 2022. On 17th May I told the couple I no longe... Latest reply by Huma0