Help with your business

Hi, I have a guest who canceled due to covid and has asked for a full refund. Has any one had any experience with this? Are we obligated to give a full refund? Latest reply by Marit-Anne0

I am interested in offering my entire home for a month at time, when I am traveling. Is this a good idea? What are some of the downfalls or hazards to doing such? Are there any suggestions as to pricing, securing my property, or other questions I may n... Latest reply by Helen3

I just found out that my newly incorporated town of Brighton, Utah is considering passing ordinances restricting short term rentals. No ordinances have been passed yet but the town is considering a) requiring all hosts to host 3 night minimum stays (to r... Latest reply by Ben688

Hello - I’m a super host with a cabin near a ski resort. I often let friends and family use my cabin and they only pay the cleaning fee. I would like to add their stay to my Airbnb calendar so they get the emails and can use the Airbnb app to check in. So... Latest reply by Lisa723

Hi There, Can you help me understand how Guest payouts work in relation to cancellation and refund - I usually have a strict refund.....so 50% before 7 days - both examples bellow are on this Total paid by guest is 216.07 (150 + 66.07 Service Fee)Host fe... Latest reply by Alpichalets0

Have to put it in books for VAT purposes. One and each reservation separately at the time of booking!When stay is cancelled, have to update the record.More time, acountant costs, potential problem with tax office. Not to mention why it cannot be summed up... Latest reply by Sam4030

My 2019 year end statement has a $1097 deduction. in the misc column. Airbnb are not able or willing to explain. I have gone throught the difficult process speaking to someone on the phone. When none of the reps could give me an explanation I send a lett... Latest reply by Emilia42

I received a notice from "Smith M" of Community Support that my listing was suspended for promoting unauthorized parties. Smith said I need:An explicit rule noting that parties are not allowed.Removal of these words from description: "a small family danc... Latest reply by Mike-And-Jane0

On my last airbnb payout there were 2 amounts deducted for a guest who stayed in my accommodation one year ago. Airbnb said that my computer must have been hacked and "i" requested the refund.I contacted the guest who was supposedly refunded and they advi... Latest reply by Emiel1

Hello, I am new to hosting and just set up my first listing. When previewing the listing, the nightly price shown there is different (lower) to the one I set. I am not using smart pricing. Why is this happening and how do I get it show the price that I ac... Latest reply by Emiel1