@David8879
When was this? If it was very recently, then this rep doesn't know what they are talking about. I know for a fact that there is now a team assigned specifically to look at requests from hosts to be added/removed from categories. There is no guarantee that they will agree with you, but I found it very straightforward.
Here is what CS told me:
"You're absolutely right, we have launched a specialized team which is dedicated to helping Hosts who feel like their listings are categorized incorrectly on the Airbnb platform.
I’ve sent your category request that each of your three listings be included under "Shared homes, Iconic cities, and Historical Homes" to our specialized team who’ll review it. The review process may take up to a week. You’ll receive a message from that team in your inbox once the review has been completed.
In the next 48 hours, you might receive an automated email which advises you that your case has been closed—that’s in reference to this specific message thread. Rest assured that your case is still under review and that the specialized team will be reaching out to you through a new message thread.
Please note that submitting a listing does not guarantee inclusion in any category, and a number of factors are used to determine whether a listing qualifies for inclusion in a given Airbnb Category. Categories offered, their eligibility criteria, factors considered, and listings included in them may change at any time without notice.
For Categories based on proximity to a location or activity, listings will only be included if they're sufficiently close to select points of interest, and not all points of interest are currently included. We plan to continue adding new points of interest to our categorization system over time, so, if your listing isn't eligible now, it may be in the future.
Our specialized team will now be taking over your categories request, but please let me know if you have any further questions."
And, about two days later, all three of my listings were added to those three categories.