Has anyone answered this. We are having the same issue with the city of Los Angeles. We missed our renewal because the pay per night monthly filings look the same as the annual renewal emails and we were away in Europe when we missed the filing. We were shut down by Airbnb on august 19th for short term stays. The renewal form also says invalid even thiugh we are just days late.
i emailed the city immediately, have left numerous messages and even went to their office downtown where apparently no one works bc they are all remote. Filled out a form as well. They added this department that has no trouble taking money but offers no support.