guest profile and host profile phone number duplicate

[Jamie-And-Erin0]

Is there a work around if you have a guest profile and also a host profile, but have the same number? It will not let me verify my host profile because it is the same number as my personal...

[Paula]

Hello @Jamie-And-Erin0, welcome to the Airbnb community.

I did a search in the Airbnb Help Center and found these articles that might be helpful in your case: https://www.airbnb.ca/help/search?q=verify%20host%20profile%20with%20different%20phone%20number

Let us know if any of these step-by-steps work for you in verifying your Host profile.

[Alicia753]

Hi @Jamie-And-Erin0 

I hope this will help you with your issue verifying your profile due to having the same phone number on both your guest and host profiles, here are some specific steps you can take:

1. Contact Airbnb Support: Reach out to Airbnb's customer support for assistance. Explain your situation and ask if they can manually verify your host profile or offer a specific solution such as deactivating your personal account or changing the phone number on their end. 

2. Secondary Phone Number: Consider using a secondary phone number for one of the profiles. This could be a temporary number, like those provided by online services, or a more permanent solution like a second mobile line.

3. Check Airbnb's Policies: Review Airbnb's policies on account verification and phone numbers. There might be specific guidelines or exceptions that apply to your situation.

Have a great night! 😊

[Helen3]

Sorry I think you have completely misunderstood the issue . The issue is you should only have one profile on Airbnb @Alicia753 

[Alicia753]

Hi @Helen3 

Yes, I believe I have on my response that @Jamie-And-Erin0 can contact Airbnb about this as she needs to deactivate the account she uses as her personal since technically she can switch to Traveling from her Hosts Profile.

I think if @Jamie-And-Erin0 doesn't prefer using her Host profile as her Guest profile, she can confirm with Airbnb support if she can retain both accounts but she might need to use another number as Airbnb suggests 1 phone number and 1 email per account. Thank you! 

[Helen3]

 @ Alicia753 you don't need to contact Airbnb to deactivate the guest profile you can do this yourself  on the platform. 

[Helen3]

Hi @Jamie-And-Erin0 @Airbnb says you should just have one profile .

verify the profile that has your host  profile and delete the guest profile . Problem solved.