my settings are limited

[Sophie2635]

Hi.

I am a host in Canada. I just noticed this message on my page: your settings are limited. I can't make any change on my calendar. What should I do? which number should I call? Thanks

[Bhumika]

Hi @Sophie2635 , Hope you're doing well 🌻!

Since you posted sometime ago, is this solved for you? In case you still need help with this, would you mind sharing a screenshot?

Have you managed to reach out to the Customer Support team as well? In case you're still looking for support with the issue, you can contact them through this link : Contact Customer Support .

Please keep us posted!

[Lauren4674]

Hi, This is an ongoing issue. I cannot add a Custom Promotion in my calendar at all.

[Pat271]

@Sophie2635  Have you added any channel manager or dynamic pricing product, like Pricelabs, iGMS, etc.? I always get the “limited” message ever since I connected those.

[Brennan47]

I'm having the same issue Airbnb does not seem much help other than to tell me to reach out to the software managers like price labs or a hospitable and tell them. does anyone have a fix for this? Thank you!

[Joan2709]

@Sophie2635 , @Brennan47 

As @Pat271 mentions, once you add a channel manager to your account, many functions are not available directly on Airbnb, but must be handled through the channel manager website.

[Brennan47]

thanks Joan but I'm wondering what has changed since I've had these same channel managers for about 2 years now.

[Joan2709]

@Brennan47 

Ok...that is a bit strange. It is possible that Airbnb is modifying the software for channel manager connected Hosts and there is a bug? 🤔

These are the articles I could find that discuss what can be modified via a channel manager and Airbnb. Did you make any changes to your sync? I guess there are only 2 options Everything, or Pricing/Availability?

https://www.airbnb.com/help/article/2348

https://www.airbnb.com/help/article/2233

https://www.airbnb.com/help/article/2973

Several Hosts have posted that they have been switched to Simplified Pricing instead of the split fee when they should not have been. These Hosts had a channel manager, but their listings were in the USA and therefore should not have been switched to simplified pricing. This is what leads me to believe it is a bug with Airbnb.

[Brennan47]

okay I'm not sure I contacted Airbnb and they were not much help they just told me to reach out to the channel manager and I kept saying that I've had the software for 2 years theyJust kept saying to reach out to the channel managers software engineer??

[Joan2709]

@Brennan47 

What functions are you not able to access? 

[Thomas3493]

This shows up for half of my co-hosting listings.

[Joan2709]

@Thomas3493 @Brennan47 

I don't use a channel manager, but I'm wondering if it has something to do with your sync settings with your channel manager? I guess there are two options:

1. Sync Everything

2. Sync Pricing & Availability

Maybe check what your settings are for sync? 

How Do I Change Sync Settings

https://www.airbnb.com/help/article/2233

[Thomas3493]

I just had the same issue for half of my account and Airbnb support was useless. 

[Bee-My-Guest-Homestays1]

Just happened to me with hospitable