Hello!
A guest of mine cancelled a reservation (COVID, couldn't come, USA - Europe, not possible to travel). All by the book, no problem I thought.
But now I have a negative saldo. The (my) transaction history says I have to pay more than € 1.500,00 (although I never got one cent).
It is a negative saldo. I saw in my transaction history the guest name and - € 1500,00, but didn't give it much attention because I thought it was an 'airbnb thing' to address it like this. However ...
I had other guests for the last 2 weeks (the first since the lockdown), and now airbnb does not pay me. I send an e-mail to the help centre 6 days ago (no reply) and I called the helpdesk but no one is helping. "Sorry mam, I put you on the priority list" ... but no one is calling back.
What can I do to speak to someone of airbnb with the right knowhow? And has anybody of you had a similar problem?
Thank you, all the best! Suzanne