Hello, there's the same problem with missing payout on my husband's airbnb account. He is not using it a lot, there are only several reservations per year, but so far, everything was fine. Until this June...
The guest checked into our apartment on June 17th, checked out on June 23th.....and we still haven't received any payment.
At first, they told us that we did not replied to an e-mail they sent 7 month ago, and that something is missing on our account (VAT number perhaps??). But, we have replied to the e-mail, and there is VAT number on the account set up - it says Verified.
Later on they said that that there's everything fine with the account and that they have sent the money - but the money never came.
The payout status is still "on hold".
We keep being told the issue has been passed on the specialized team and that they will get back to us No one has got back to us from the specialized team.
I think it is outrageous. we are very disappointed and we feel robbed.
I am airbnb community member for 12 years already, and I have Superhost status on my profile (my husband is just a regular host). But, now we are seriously thinking to report this issue to the EU police and to cancel all future bookings on my and my husbands profile.