payment not received yet!!!!!!

[Thet16]

Hello,

I was advised by email that the payment for my guests had been paid into my account, but I have still not received the payment to my bank account.

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It is now the 19th of February 2024 and my bank has told me that no payment is pending on the account. I already contacted with Airbnb support via message on Airbnb. This is the reply from them:

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How do I resolve this and who do I contact to find out why the payment has not been made after receiving this message?

Where else do I find out how to receive what is due?

 Best Regards,

Thet **

**[Support conversation and sensitive information removed in line with the Community Center Guidelines]

[Lizanne7]

Hi Thet, I would love to know the same thing! And I am so sorry to hear that this is happening to you as well. 

I have been waiting for a large sum that was due to be paid out end December 2023 already, and I am STILL waiting.  

The poor support ambassadors have no clue on how to resolve this issue - they just read a few things like it’s things they have to say…

Absurd!

Best regards

Lizanne 

[Thet16]

Hello Lizanne,

Thank you for sharing your same experience. I tried to call the Airbnb US center by phone, sent an e-mail, and texted Airbnb support and there were no clear answers all of them until now. Did you also set a bank account as a payout method?

If someone had the same experience and solve the problem, I'd really appreciate them if they could share their experience with us.